ActiveCare Certified
A badge that's earned
ActiveCare Certified reflects an agency's real, ongoing performance — tracked automatically from actual client outcomes and caregiver readiness, and re-checked on a real schedule, not a one-time sign-up stamp.
The four tiers
Bronze, Silver, Gold, Platinum
Each tier is a higher bar across the same three benchmarks below. Platinum is the exception — it isn't a higher bar, it's Gold-level performance sustained for two+ full years running.
Bronze
Meets the baseline across all three benchmarks
Silver
Clearly stronger outcomes and caregiver readiness
Gold
Top-tier performance across every benchmark
Platinum
Gold-level performance held for 2+ years running
What gets measured
Three benchmarks, all real
Nothing self-reported. Every benchmark is computed from actual session and training data already flowing through the app.
Client adherence
How consistently clients are completing their assigned sessions.
Outcome improvement
Real change in functional outcomes, measured against each client's own baseline assessment.
Caregiver certification rate
The share of the caregiver team that's completed ActiveCare's own training modules.
How the cycle works
Certified once eligible, re-checked every year
Eligibility window
An agency needs at least 90 days on ActiveCare before it can qualify for its first certification — enough time for real data to accumulate.
First certification
Once eligible, the agency is certified at whichever tier its live numbers actually qualify for.
Annual renewal
Standing is re-evaluated on a yearly cycle. If a benchmark slips, the tier drops by one level at renewal — not straight to nothing. Falling below the Bronze floor moves the badge to Pending Renewal until standards are met again.
The embedded badge is live, not a static image
When an agency shows its ActiveCare Certified badge on its own website, the badge link always checks current standing — it can't keep showing "Certified" after a certification has lapsed, the way a downloaded image or a one-time claim could.
Curious what it takes for your agency?
Get a walkthrough of where your agency would land today.